Not recognized????

What is the problem, what can it be?

My web is silk and always a comfort to me.

Mine is not always a comfort, I say.

It sometimes goes wrong, and it has for today!

So, I am a bit frustrated as I have been trying to apply for an Educator's Account from Diigo.  It doesn't want to accept my email - needs to be recognized as a school email, which it is, but from Canada - perhaps that is the problem.  I have emailed them to see what the problem is.  Why are things never simple?